Request
The information that we require is as follows:-
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) What is your annual spend on a Social media management tool?
4) What dates does your contract with your current supplier end ( month & year) ?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) What is your annual spend on a social listening / media monitoring tool?
8) What dates does your contract with your current supplier end ( month & year)
9) Who is the senior person responsible for managing these contracts?
Response
Further to our email acknowledging your freedom of information request (reference 2024-233), our response is as follows.
You requested information on our social media management and listening tools. We responded to an identical freedom of information request in December. We have reviewed our response and confirmed that it still reflects the current position. You can find the response on our website at the following URL:
If you are dissatisfied with the handling of your request, you may ask for an internal review, which should be submitted within two months of when you received our response to either informationrequests@nlwa.gov.uk or using the enquiry form on our website (www.nlwa.gov.uk) quoting the above reference.
If you are not content with the outcome of the review, you may complain to the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or via their website (www.ico.org.uk). The Information Commissioner will not usually accept complaints before a review has been completed.
