When we receive an information request from an individual or organisation we create an electronic file (and/or a hard-copy file) containing the details of the information request. This file(s) will normally contain the identity of the requestor.
We will use the personal information we collect to process the information request and to check on the level of service we provide. We may in addition retain the information about the requestor after the request has been completed, e.g. in case there is an appeal or complaint about the way in which the request was handled or because a number of similar requests have been received from an individual and we need to retain the request details to aggregate the information.
We may compile and publish statistics showing information, such as the number of information requests we receive, but not in a form which identifies anyone.
If a person requesting information informs us that they do not want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle an information request on an anonymous basis.
Where appeals in relation to complaints are made to the London Borough of Camden in accordance with the NLWA’s complaints procedure, personal information held by NLWA in relation to the complaint may be shared with Camden’s Central Complaints Unit.
Where an information request is received via a third party, e.g. from another local authority or an information request processing website, we may or may not receive information that identifies the requestor and the Authority will deal with such information in accordance with this Privacy Notice.